Labubu Sitting Toy Doll with Light Edition – 15 cm (Blind Mystery Box)

📦 Prepaid Orders: Delivered within 3-5 working days*

💵 COD Orders: Delivered within 5-8 working days (Subject to verification)

📲 Tracking details shared via WhatsApp, SMS & Email after dispatch

⚡ NCR & Metro cities may receive faster delivery

Thank you for shopping with DRAKON LIFESTYLE INDIA ("we", "us", or "our"). This Shipping Policy applies to all purchases made through our website at https://drakon-lifestyle.com.

Your one-stop solution for fandom, fashion, and fun. Bringing your passions to life, one product at a time.

We are committed to enhancing your lifestyle with every product, ensuring each purchase is as unique as you are.

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1. Stock Availability

We strive to maintain real-time and accurate stock levels on our website. However, discrepancies may occasionally occur. In such cases:

• We will fulfill the available items in your order.

• You will be notified regarding the unavailable item.

• You may choose to wait for restocking or request a refund for the unavailable product.

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2. Shipping Costs

• Free Shipping: Available on orders above ₹399 across India.

• Orders Below ₹399: May attract a minimal shipping charge calculated at checkout.

• Cash-On-Delivery (COD): Attracts an additional COD handling fee (displayed at checkout).

Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.

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3. Delivery Terms

Dispatch Time

We aim to process and dispatch all orders within 1 hour to 48 hours of order placement.

• Warehouse Working Days: Monday to Saturday (excluding national holidays).

• Shipping Carrier: Shiprocket (covering over 29,000+ pincodes in India).

Tracking Notifications

Once your order is dispatched:

• A tracking link will be sent to your registered email or WhatsApp.

• You can also track your order directly on our Order Tracking Page.

Delivery Time – India

• Standard delivery timeframe is 4 to 7 business days.

• Expedited delivery may be available on select products and pin codes.

Delivery Area

We currently ship only within India.

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4. Duties & Taxes

• All prices listed on the website are inclusive of applicable GST.

• If any additional fees or surcharges are applicable at checkout (e.g., shipping, COD), they will be clearly stated before you confirm payment.

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5. Lost or Delayed Deliveries

In rare instances where a package is:

• Delayed beyond the expected delivery window

• Lost in transit by the courier partner

Please email us at drakon.lifestyle@gmail.com or WhatsApp us at +91-9871349057. We will raise a ticket with the courier partner and assist you in resolving the issue.

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6. Undeliverable Packages / Reattempts

If a package is returned to us due to:

• Incorrect or incomplete address

• Multiple failed delivery attempts

• Recipient unavailable

You may be required to pay a reshipping fee. In such cases, we’ll contact you via your registered contact details.

7. Partial Cash On Delivery

Order Refusal or Non-Delivery
If the customer refuses to accept the order, fails to collect it, or does not answer the phone/door at the time of delivery, the shipment will be returned to us. In such cases, if any partial payment has been made in advance, it will be treated as non-refundable. This is because the two-way shipping and handling expenses (forward and return) are adjusted against the partial payment.

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8. Contact Us

For any shipping-related queries, please feel free to reach out to us:

📧 Email: drakon.lifestyle@gmail.com
📞 Phone/WhatsApp: +91-9871349057
📍 Address: Narayan Vihar, Marautha Nagal, Hatnala Road, Dehradun-248013, Uttarakhand, India

 

✅ 7-Day easy return, replacement & exchange available for damaged, defective or wrong products only

📹 Unboxing/parcel opening video required for all damage or wrong item claims

❌ No returns for personal preference or used products

🔗 Read our complete Return Policy

At DRAKON LIFESTYLE INDIA, our primary goal is to ensure you have a pleasant and satisfying shopping experience. We offer a replacement guarantee if the product you receive is damaged or defective.

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Replacement Guarantee

If you receive a damaged or defective product, please contact us within 48 hours of the order being marked as delivered at
📧 drakon.lifestyle@gmail.com to initiate a replacement.

Note: Product color or print may vary slightly due to screen brightness and resolution. Minor color variations are not eligible for return or replacement.

Custom products are non-returnable and non-refundable unless there is a manufacturing defect.

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Exchange & Replacement Policy

We understand that sometimes things don’t go as expected. If your product is damaged, defective, or broken during transit, we will replace it free of charge.

Eligibility for Exchange

• Damaged or Defective Products: Report within 7 days of delivery by emailing us at - drakon.lifestyle@gmail.com. An unboxing video is required to process the claim.

• Original Packaging: The product must be returned in its original packaging, including all accessories, and in perfect resalable condition.

• "You may be asked to submit a screenshot of your phone model for mobile case orders or provide relevant proof for verification."

If the replacement product is out of stock, we will issue a refund.

Non-Eligible Conditions

• Incorrect size, design, or model chosen by the customer.

• Items damaged or altered due to customer misuse.

• Replacement requests made after 7 days of delivery.

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How to Initiate a Return or Exchange

1. Email us at - drakon.lifestyle@gmail.com with your order details and a description of the issue.

2. Once approved, securely pack the product and ship it to:
   Return Address:
   Narayan Vihar, Nagal Hatnala Road, Marautha, Shastradhara Road,
   Dehradun - 248013, Uttarakhand, India

Please use a trackable shipping service we are not responsible for lost or stolen packages during return transit.

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Order Cancellation Policy

• Cancellations are accepted only before production begins for print-on-demand or personalized products.

• Email cancellation requests within 2 hours of placing the order to -  drakon.lifestyle@gmail.com.

• Once shipped, orders cannot be canceled.

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Shipping Costs for Returns

Customers are responsible for all return shipping charges unless the replacement is due to our error.

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Replacement Process

• For wrong product deliveries, notify us within 24 hours of delivery.

• Replacement shipments will be processed within 48 hours after approval.

• If the replacement product is unavailable, a refund will be issued.

• Replacement products cannot be returned or replaced again.

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Additional Notes

• For missing package claims, Proof of Delivery (POD) is required.

• Please review our full Shipping Policy and Refund Policy for more information.

  Undeliverable Packages / Reattempts

  If a package is returned to us due to:

  • Incorrect or incomplete address

  • Multiple failed delivery attempts

  • Recipient unavailable

  You may be required to pay a reshipping fee. In such cases, we’ll contact you via your registered contact details.

  Partial Cash On Delivery

  Order Refusal or Non-Delivery
  If the customer refuses to accept the order, fails to collect it, or does not answer the phone/door at the time of delivery, the shipment will be returned to us. In such cases, if any partial payment has been made in advance, it will be treated as non-refundable. This is because the two-way shipping and handling expenses (forward and return) are adjusted against the partial payment.

   

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We are committed to providing you with quality products and outstanding customer service. For any questions, reach out at - drakon.lifestyle@gmail.com or WhatsApp at - +91-9871349057.

• Partial COD available on selected orders

• UPI, Cards, Wallets & Net Banking accepted

• 100% secure payments via Razorpay

At DRAKON LIFESTYLE INDIA, we strive to provide convenient and flexible payment options, including Cash on Delivery (COD), to make your shopping experience seamless and enjoyable. However, due to operational challenges and to maintain high-quality service, we have updated our COD policy as described below.

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✅ Is Cash on Delivery (COD) Available?

Yes, COD is available for most orders across India, subject to certain terms and conditions.

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⚠️ Important Update Regarding Cash on Delivery (COD)

Dear Valued Customer,

As a small business specializing in print-on-demand and other unique products, we have always aimed to offer flexible payment options. However, a significant number of COD orders have been canceled prior to delivery, causing considerable losses.

Each canceled COD order impacts our ability to produce and deliver high-quality products efficiently. To continue serving you better, we have revised our COD process to include a partial upfront payment.

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💡 What Does This Mean for You?

• When placing a COD order, you will be required to pay a small upfront amount at the time of ordering.

• The remaining balance will be collected when your order is delivered to your doorstep.

This change helps us reduce cancellations and maintain the quality and sustainability of our services.

Undeliverable Packages / Reattempts

If a package is returned to us due to:

• Incorrect or incomplete address

• Multiple failed delivery attempts

• Recipient unavailable

You may be required to pay a reshipping fee. In such cases, we’ll contact you via your registered contact details.

Partial Cash On Delivery

Order Refusal or Non-Delivery
If the customer refuses to accept the order, fails to collect it, or does not answer the phone/door at the time of delivery, the shipment will be returned to us. In such cases, if any partial payment has been made in advance, it will be treated as non-refundable. This is because the two-way shipping and handling expenses (forward and return) are adjusted against the partial payment.

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🔗 Learn More About Our Policies

For more information on payment and order policies, please visit our:

• Refund Policy

• Shipping Policy

• Cancellation Policy

• Terms & Conditions

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🙏 Thank You for Your Understanding and Support

We sincerely appreciate your continued trust and support as we implement these changes to improve your shopping experience and ensure long-term sustainability.

If you have any questions or need assistance, please feel free to contact us via email at-  drakon.lifestyle@gmail.com or WhatsApp at +91-9871349057.

⚠️ Please record parcel opening/unboxing video

• Mandatory for damaged, missing or wrong product claims

• No claims accepted without unboxing video

• Premium quality products

• Carefully packed before dispatch

• Quality checked before shipping

📞 Call/WhatsApp Support: +91 98713 49057
📧 Email: drakon.lifestyle@gmail.com
💬 Fast support for order & delivery queries