Shipping Policy

Thank you for shopping with DRAKON LIFESTYLE INDIA ("we", "us", or "our"). This Shipping Policy applies to all purchases made through our website at https://drakon-lifestyle.com.

Your one-stop solution for fandom, fashion, and fun. Bringing your passions to life, one product at a time.

We are committed to enhancing your lifestyle with every product, ensuring each purchase is as unique as you are.

1. Stock Availability

We strive to maintain real-time and accurate stock levels on our website. However, discrepancies may occasionally occur. In such cases:

  • We will fulfill the available items in your order.

  • You will be notified regarding the unavailable item.

  • You may choose to wait for restocking or request a refund for the unavailable product.

2. Shipping Costs

  • Free Shipping: Available on orders above ₹399 across India.

  • Orders Below ₹399: May attract a minimal shipping charge calculated at checkout.

  • Cash-On-Delivery (COD): Attracts an additional COD handling fee (displayed at checkout).

Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.

3. Delivery Terms

Dispatch Time

We aim to process and dispatch all orders within 1 hour to 48 hours of order placement.

  • Warehouse Working Days: Monday to Saturday (excluding national holidays).

  • Shipping Carrier: Shiprocket (covering over 29,000+ pincodes in India).

Tracking Notifications

Once your order is dispatched:

  • A tracking link will be sent to your registered email or WhatsApp.

  • You can also track your order directly on our Order Tracking Page.

Delivery Time – India

  • Standard delivery timeframe is 4 to 7 business days.

  • Expedited delivery may be available on select products and pin codes.

Delivery Area

We currently ship only within India.

4. Duties & Taxes

  • All prices listed on the website are inclusive of applicable GST.

  • If any additional fees or surcharges are applicable at checkout (e.g., shipping, COD), they will be clearly stated before you confirm payment.

5. Lost or Delayed Deliveries

In rare instances where a package is:

  • Delayed beyond the expected delivery window

  • Lost in transit by the courier partner

Please email us at drakon.lifestyle@gmail.com or WhatsApp us at +91-9871349057. We will raise a ticket with the courier partner and assist you in resolving the issue.

6. Undeliverable Packages / Reattempts

If a package is returned to us due to:

  • Incorrect or incomplete address

  • Multiple failed delivery attempts

  • Recipient unavailable

You may be required to pay a reshipping fee. In such cases, we’ll contact you via your registered contact details.

7. Partial Cash On Delivery

Order Refusal or Non-Delivery
If the customer refuses to accept the order, fails to collect it, or does not answer the phone/door at the time of delivery, the shipment will be returned to us. In such cases, if any partial payment has been made in advance, it will be treated as non-refundable. This is because the two-way shipping and handling expenses (forward and return) are adjusted against the partial payment.

8. Contact Us

For any shipping-related queries, please feel free to reach out to us:

📧 Email: drakon.lifestyle@gmail.com
📞 Phone/WhatsApp: +91-9871349057
📍 Address: Narayan Vihar, Marautha Nagal, Hatnala Road, Dehradun-248013, Uttarakhand, India