FAQ's
Frequently Asked Questions (FAQs)
Welcome to the DRAKON LIFESTYLE INDIA FAQ page! Here you will find answers to common questions about payments, orders, shipping, returns, and more. For detailed policies, please visit our Terms & Conditions, Return & Replacement Policy, Shipping Policy, and Cancellation Policy.
General Questions
Is Cash On Delivery (COD) Available?
Yes, COD is available with important updates:
Due to many canceled COD orders, we now require a small upfront payment at order placement, with the remaining balance paid on delivery. This helps us provide quality service sustainably. Thank you for your understanding.
Do I Need to Create an Account to Place an Order?
No, you can order easily using your phone number or email. Password creation is only requested if necessary.
When Is Customer Service Available?
Our support team is available Monday to Saturday, 11:00 AM – 6:00 PM (Closed Sundays and public holidays).
Order-Related Questions
Can I Change My Order?
For COD orders, our team will confirm with you before shipping. For prepaid orders, contact us at drakon.lifestyle@gmail.com before shipment for any changes.
Can I Change Shipping or Contact Details?
Changes can be made via email before the order ships. Contact us promptly at drakon.lifestyle@gmail.com.
Can I Pre-order Out-of-Stock Items?
Pre-orders are currently not available. We regularly add new products, so check back often!
What Happens if My Ordered Product Is Out of Stock?
We will notify you by email to discuss options such as refunds or alternative products.
Will I Receive an Order Confirmation?
Yes, confirmation will be sent by email and SMS (where applicable) once your order is placed.
I Haven’t Received My Confirmation — What Should I Do?
Check spam/junk folders. If not found, your order likely didn’t process. Please try again or contact us.
How Do I Make a Complaint?
Email your concerns to drakon.lifestyle@gmail.com. We strive for prompt resolution.
My Parcel Is Missing — What Now?
First, check with household members or neighbors. If still missing, contact us at drakon.lifestyle@gmail.com.
Payment-Related Questions
How Safe Is Online Shopping with DRAKON LIFESTYLE INDIA?
We use advanced SSL encryption and secure payment gateways to protect your data.
Will I Have to Pay GST?
GST is included in product prices.
What Payment Methods Do You Accept?
We accept Debit Cards, Credit Cards, PayPal, UPI, NetBanking, Wallets, and Cash-on-Delivery (COD).
Why Was My Credit Card Declined?
Often due to billing address mismatch. Double-check details or contact us for help.
I Was Charged Multiple Times — Help!
If no order confirmation was received, the charges are pending or failed and should clear in 3-5 business days. Contact us if issues persist.
Returns-Related Questions
What Products Are Eligible for Return or Replacement?
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Wrong or defective items reported within 7 days with unboxing video.
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Verification may require proof like a phone model screenshot for mobile cases.
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Refund or replacement if stock is available; else, a refund is issued.
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COD orders receive equivalent value coupons instead of refunds.
What Products Are Not Eligible for Return?
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Damaged due to customer misuse
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Missing packaging/accessories
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Used products
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Wrong size/design selected by customer
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Returns beyond 2 days of delivery
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Customized products
Can I Return Part of My Order?
Yes, partial returns are accepted as per policy.
How Do I Ship My Return?
After approval, use a trackable shipping service. Include original invoice and packaging.
Can I Exchange My Item?
We currently do not offer direct exchanges; please follow return and replacement procedures.
Shipping-Related Questions
Is Shipping Free?
Free shipping is available on orders over ₹399 across India. Orders below this amount incur shipping charges calculated at checkout.
Is There a COD Handling Fee?
COD orders may attract an additional cash handling fee.
What Are Your Order Processing and Delivery Times?
Processing: 1 to 48 hours after order confirmation.
Delivery: 3-4 business days for metros, 4-7 business days for other areas.
Tracking details sent automatically upon dispatch.
Note: Delivery times may vary due to holidays, weather, or other unforeseen factors.
For further assistance, please contact our support team at drakon.lifestyle@gmail.com or WhatsApp +91-9871349057.